Terms of Service

Effective date: 6 June 2026

1. The service

UseNorth ("we", "us", "our") operates NORTH, the pre-mortem platform for enterprise AI — a suite of diagnostic instruments (SIGNAL, NORTH Strategic, NORTH Build) that surface why an AI programme will fail while the budget can still move. The platform generates credentials, coalition maps, tension maps, and strategist briefs based on participant responses.

2. Who may use NORTH

You must be at least 18 years old and authorised to act on behalf of your organisation (where applicable) to use NORTH. By using the platform, you represent that you meet these requirements.

Individual tier: Personal use only. One credential per person. Credentials are non-transferable.

Team tier: Licensed per diagnostic cycle. The purchaser may invite unlimited participants within a cycle.

Partner tier: Governed by a separate Partner Agreement executed at onboarding. API keys, webhooks, and white-label access are provided under that agreement.

3. Account and security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorised use.

Session codes are shared links. Anyone with the code can participate in or view session outputs. Treat session codes as you would a meeting invitation link.

4. Acceptable use

You may not:

• Use NORTH to collect data from individuals without their informed consent.
• Reverse-engineer, scrape, or systematically extract data from the platform.
• Use API keys to access data from sessions you do not own or manage.
• Submit false or misleading information in any diagnostic or intake form.
• Resell, redistribute, or sublicense NORTH outputs without written permission.
• Use the platform in any way that violates applicable law or infringes third-party rights.

5. Payment and refunds

Team tier purchases are a flat R3,999.99 (about US$245) per diagnostic cycle. Payments are processed in South African rand (ZAR). Your bank may apply its own conversion rate and fees.

Refund policy: Full refund within 14 days of purchase if no diagnostic has been started. No refund once any participant has begun the Strategic or Build diagnostic. Pro-rata refunds may be granted at our discretion.

6. Intellectual property

NORTH, the diagnostic instruments, scoring algorithms, and platform code are our intellectual property. You receive a limited, revocable licence to use the platform for its intended purpose.

Your data: You retain ownership of your diagnostic responses. We retain ownership of the generated outputs (credentials, maps, briefs) insofar as they incorporate our proprietary scoring and synthesis models. You may use outputs internally within your organisation. Public distribution requires attribution.

7. Disclaimers

NORTH is a diagnostic instrument, not a substitute for professional advice. The outputs reflect patterns in participant responses. They do not predict outcomes, guarantee success, or replace human judgement.

The platform is provided "as is" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

8. Limitation of liability

To the fullest extent permitted by law, our total liability arising from your use of NORTH shall not exceed the amount you paid for the service in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

9. Termination

We may suspend or terminate your access if you violate these terms or pose a security risk. You may terminate your account at any time by emailing info@usenorth.xyz. Upon termination, your diagnostic data will be deleted in accordance with our Privacy Policy.

10. Governing law

These terms are governed by the laws of the Republic of South Africa. Any dispute shall be resolved in the courts of Cape Town.

11. Changes to these terms

We may update these terms from time to time. Material changes will be notified by email and posted here 30 days before taking effect. Continued use after the effective date constitutes acceptance.

Questions? Contact us at info@usenorth.xyz.